1. Returns & Exchanges

• Since each product is made to order, we do not offer refunds. However, if your print arrives damaged, we are happy to replace it.

• To request an exchange due to damage, contact us within 48 hours of delivery with clear photo documentation of the artwork and packaging.

2. Custom Orders & Limited Editions

• All sales are final for commissioned works and limited-edition prints. If an issue arises, we are committed to working toward a solution.

3. Return Shipping Responsibility

• If the issue is due to our error, we will cover return shipping costs.

• If damage occurs after unboxing, we are not responsible for replacements.

4. Missing Orders

• We are not responsible for stolen or missing artworks once marked as delivered by the shipping carrier.

• Claims for missing orders must be made within 48 hours of the documented delivery date.

📩 For support, email us at assistant@alexashmanagency.com